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Frequently Asked Questions (FAQs) About Online Ordering
1. How do I place an order?
You can select your desired products, add them to the cart, fill in your shipping information, and proceed with the payment steps on our website.
2. Do I need to create an account before ordering?
No, you can complete your order as a guest. However, creating an account will allow you to view your purchase history and track your orders more conveniently.
3. What payment methods are available?
We accept payments via bank transfer and credit cards.
4. Do I need to submit a proof of payment?
We highly recommend submitting your proof of payment every time via our “Confirm Payment” page. This allows our team to verify your transaction quickly and expedite your order preparation.
5. How many days does processing and delivery take?
Once your payment is confirmed, we will prepare your items within 3 business days. Delivery typically takes approximately 1–5 business days, depending on your shipping destination.
6. Where can I find my tracking number?
Once your order has been shipped, we will send you a tracking number via your order confirmation email so you can monitor the delivery status.
7. How do I choose the right size?
We recommend checking the size chart on the product details page and comparing it with your body measurements before placing an order.
8. Can I exchange sizes?
Yes, please contact our customer service team to check the terms and conditions for size exchanges. To be eligible, the item must be in perfect condition, unused, unwashed, unaltered, and with all original tags attached.
9. Can I return a product?
Products can be returned in accordance with the Company’s return policy within the specified timeframe. Please contact our team to verify the details before returning any item.
10. What should I do if I receive the wrong or defective product?
Please contact our customer service team immediately with your order number and photos of the product. We will investigate the issue and provide a solution in accordance with our policy.
11. Will the actual product color match the image on the website?
The actual product color may vary slightly from the images shown due to photographic lighting and the display settings of different devices.
12. Can I request a tax invoice?
Yes. Please inform our team of your request and provide the required information for the document, such as the company name, tax identification number, and address.
13. How do I use a discount code?
You can enter your discount code in the coupon or promo code field before confirming your order.
14. What is a pre-order product?
A pre-order product is an item available for advance purchase, which will be shipped according to the estimated timeframe or production schedule specified by the Company.
15. How can I contact customer service?
You can reach our customer service team via:
Phone: 034-450-555
Email: [email protected]
Business Hours: Monday–Saturday, 08:30 AM – 06:00 PM (ICT)
